Refund policy

Final sale. All orders are final sale, except for damaged, defective or incorrect items.

Damaged, defective or wrong item? Contact us at support@snugwhisker.com within 30 days of delivery with a photo of the item and your order number. You choose a free replacement or a full refund. No return shipping needed.

Lost package? If your order hasn't arrived within 25 business days of purchase, or your tracking shows no progress for 10 business days, email us and we'll send a replacement or issue a full refund.

Cancellations. Orders can be cancelled before they ship. Email us as soon as possible.