The weight limit is noted in the product description of each cat tree.
The paper installation tutorial will be included in the product package. If you have any installation questions, you can contact service@snugwhisker.com directly.
We accept the following forms of payment: Paypal
We will process the order within 1-2 business days after payment, but it can take longer during peak periods (holiday seasons, big sales, etc...).
You can click "Track My Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
There is a very limited time during which you can change your shipping address. If your order has not shipped yet, please contact our customer service team and provide your order number to change your shipping address. Sorry, you cannot change your shipping address if your order has already been shipped.
Please check the Shipping Policy
We offer a 30-day money back guarantee from the date when the order is delivered. Please contact service@snugwhisker.com if you want to return the order.
For more information, please check Return&Refund Policy.
Please contact service@snugwhisker.com with the order number and product picture.
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
You can email us at service@snugwhisker.com or click Contact Us to leave a message and we will get back to you as soon as possible.
Monday - Friday| 8am - 6pm EST